UK-POLOS.NET - THE VW Polo Forum

I’ve had this last few wks too. Anyone been to dealership?

Update after allot of arguements. The car is going back into the dealership 6th sept to fix the damage they caused and to hopefully repair fully. I am still pushing for a replacement car and have had to report them to the ombudsman so it’s in there hands. VW still not interested etc

No nothing at all still waiting on vw customers services who say they are wasiting to here back from the dealership. The only thing I was offered was the dealership offered to “buy the car back” which will leave me massively out of pocket cos the cars on forcourrts are more expensive than new

https://www.youtube.com/watch?v=thAk9YuqaJE this guy had issues with his GTI - I haven`t followed the posts but I think he was going to reject it at some point. But it might be all sorted now. The dealership or franchise must have a "spare " car coming for September, or whenever our batch...

Also it looks like there a leak under the bonnet too. Not sure if it’s normal. Vw tech told me it was maybe water from them hosing they area down after the repair. How stupid do dealerships think people are. Anyone know if this is normal or not?

More bad news, I took the car down the m6 1 junction about 4 miles. The same part of the cockpit got extremely hot again like a boiling up kettle. Drove straight to the dealership where they look confused and are half passing it off as normal keeping there cards close to there chest. Awaiting the ma...

Another update: Went for car today, after sleeping on things last night decided to push for a replacement car. Email has been sent to lookers management. It was made clear on what grounds and which’s act I was asking for a replacement. Also made it clear that me picking the car up today was not acce...

Yes make a vw if. U need one to activate the services that come with the built in e sim

Press the right corner on this screen (the swipe down screen) to change it

Pull the screen down from top (swipe down) and I’m sure u can change it on there

Quick update Car has been repaired and is ready for collection due to collect tomorrow. I’ve asked for a full written report on work done. Parts replaced and what they found from the dealership Vw uk escalated my complaints to there management team but are ignoring various aspects of the complaint a...

So I was rang back by vw customer services today and I made offical my complaints being 1:) the car coming out of the factory like this. Vw tried to argue about this a little but backed off when I said I’d had this confirmed by the aa mechanic and he would happily do a report and also the master tec...

Just had a txt of vw uk saying: We have had confirmation from your Volkswagen Retailer that your vehicle has been repaired and is now ready for collection. Please remember to refuel the replacement vehicle to the original level and remove all personal belongings. If you have any questions or concern...

To be fair the manger of Carlisle was apologetic but only after I went on a 10 minute rant threatening to reject the car. It leaves a sour taste and it’s not the first time I’ve had to act this way to get some decency out of them. Considering I’ve bought 2 brand new cars from them in less than 2 yea...

So name and shame wise the branches in question are Lookers vw Newcastle who I took the car too mid run who told me the car nearly setting on fire could be normal and I had to get a infa red heat gun on it my sled so they knew where it was getting hot. And the dealership I bought from lookers vw Car...