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vw and a good will gesture!
Posted: Thu Apr 30, 2009 8:21 pm
by Ben Diesel
Well for the past 8-10 months ive been booking our polo into vw for a vibration and rattle we were getting on idle! This problem went as soon as we put our foot on the clutch!
Vw failed to diagnose this on numerous occassions!
Anyway once the warranty was up on the car they finally found a problem and fitted a new flywheel and clutch kit to the bill of £1300!
Luckily as agood will gesture, and being a loyal customer as they called me i only had to pay £232!
i seen this as a lucky escape, but others have said they should of done it for free, and they should of found it when i took it in under warranty!
what do you all think?
Re: vw and a good will gesture!
Posted: Thu Apr 30, 2009 9:03 pm
by Rich_T
Personally i think it should be free if you've reported this problem while it is under warranty, I spoke to Sarah at awsome gti awhile back and she used to work at a main dealer on the warranty side. She said if the problem has been reported before your warranty has run out they are obliged to carry out the work f.o.c... or something along those lines anyway. have you got any documentation saying about these problems? if so i would take it to them and and point it out!
By the way had the dualmass flywheel and clutch replaced on my 06 reg polo under warranty and ive still got a vibration on the pedal, which the so called technician can not seem to get?!?!
Re: vw and a good will gesture!
Posted: Thu Apr 30, 2009 9:13 pm
by Ben Diesel
tbh mate the problem has gone and its seems ok!
they said it was because they never diagnosed it under warranty they couldnt carry it forward!
it was hard enough arguing to get to this stage thats why i was happy to pay that amount rather than the full amount!
glad im not the only one thinking it should of been free, i never know how far to argue and i just wanted the car back fixed so i could run it in now and then re-map it!
Re: vw and a good will gesture!
Posted: Thu Apr 30, 2009 9:56 pm
by whitegtipolo
at the end of they day i would have rather payed for the solid version so it wouldnt go again! But sounds like you just paid for labour i cant see it costing so much to do that job!glad its sorted though!
Re: vw and a good will gesture!
Posted: Thu Apr 30, 2009 9:57 pm
by Seymour
im getting the exact same problem, i get a wierd noise and vibration in idle put it goes when the clutch is dwn, i took to it VW but they check it all over said it was fine?
think i should go bk up there?
Re: vw and a good will gesture!
Posted: Thu Apr 30, 2009 10:44 pm
by RUM4MO
Ben Diesel wrote:tbh mate the problem has gone and its seems ok!
they said it was because they never diagnosed it under warranty they couldnt carry it forward!
Personally I'd say that that was their problem and their failing and not your bad luck, that is why we pay good money for warranties and get charged high labour costs, but as you say, as long as the car is back to being as good as it should have been, then you should not need to touch the clutch again!
Re: vw and a good will gesture!
Posted: Fri May 01, 2009 6:24 pm
by Ben Diesel
defo go back mate, the problem i had was a now and again!
everytime i took it in to them it wouldnt do it, i even spent the morning with them and nothing!
they finally heard a noise and put it down to gearbox chatter!
persist with it mate!
The out come im happy with, if they didnt pay out as much as they did i was off to jabbasport for a solid fly and clutcH!
all done now though!