Year 2 Service on Dealer Prepaid Plan
Posted: Wed Aug 09, 2017 3:27 pm
So, wife's August 2015 Polo 1.2TSI SEL has just had its first major service with inspection, a service plan was bought with the car which turned out to be a Western VW Edinburgh dealer only service plan, no problem there!
At first year service I asked about getting a zero valued bill as a form of record of work done and parts used, I did this because nothing was offered when the car was collected after the service, I was advised that this is how things are now, but if I waited a month, I could formally request that paperwork from accounts, well the time passed and I did nothing!
At second year service, I was given a bill, with nothing for me to pay but it showed that lots of discount had been given - that discount would be given to the person that pays that bill, ie Western VW at a higher level, ie who I bought the service plan from, so what is the point in that as it shows that the service in total came to £179 - and my service plan allowed for £220, just a bit of stupid nonsense it seemed to me.
But (never start a sentence with but), it listed all the parts used including the pollen filter, the part number did not tie in with what I had expected, in as much as what was fitted to that car at factory is a carbon impregnated filter, and they replaced it with the cheaper plain filter - all auto AC cars are meant to get the carbon coated filter - cheap skates! I did ask about this prior to this service as if they were going to charge me for the pollen filter as an extra, I would have said "leave it" and I'd replace it with the newer Frecious (sp) type of filters that are now available - from ECP but with time maybe fitted as standard at factory.
So, any Embra/Edinburgh new Polo owners out there with auto AC, I have now warned you, in my case we needed to use the car immediately so no time to argue about that issue, I physically checked the new filter today and what they listed on the bill is what has been fitted, just a small point maybe, but why not use the correct, for that car, service parts?
At first year service I asked about getting a zero valued bill as a form of record of work done and parts used, I did this because nothing was offered when the car was collected after the service, I was advised that this is how things are now, but if I waited a month, I could formally request that paperwork from accounts, well the time passed and I did nothing!
At second year service, I was given a bill, with nothing for me to pay but it showed that lots of discount had been given - that discount would be given to the person that pays that bill, ie Western VW at a higher level, ie who I bought the service plan from, so what is the point in that as it shows that the service in total came to £179 - and my service plan allowed for £220, just a bit of stupid nonsense it seemed to me.
But (never start a sentence with but), it listed all the parts used including the pollen filter, the part number did not tie in with what I had expected, in as much as what was fitted to that car at factory is a carbon impregnated filter, and they replaced it with the cheaper plain filter - all auto AC cars are meant to get the carbon coated filter - cheap skates! I did ask about this prior to this service as if they were going to charge me for the pollen filter as an extra, I would have said "leave it" and I'd replace it with the newer Frecious (sp) type of filters that are now available - from ECP but with time maybe fitted as standard at factory.
So, any Embra/Edinburgh new Polo owners out there with auto AC, I have now warned you, in my case we needed to use the car immediately so no time to argue about that issue, I physically checked the new filter today and what they listed on the bill is what has been fitted, just a small point maybe, but why not use the correct, for that car, service parts?
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