Advice needed - dealer issue - maybe ?
Posted: Tue Mar 19, 2019 6:58 pm
Evening.
I won't mention any names, but I have a potential issue with main VW dealer.
I bought a 64 plate Polo Blue GT in July 18.
During the test drive there was a distinct clicking coming from the drivers side.
The sales rep told me that it was the trade plate clicking on the rear window - sounded feasible.
Bought the car, and on the drive home the clicking started again.
I reported the problem within a week and VW took the car into to fettle it.
Long story, short - they thought the problem was the seat belt tensioner, they had 2 - 3 goes at that fix.
This then moved to a problem with a body panel "rubbing" (my word) on the B pillar.
The last fix last about 3 weeks, and I was forced to call them and complain.
They have now had the car for the best part of 2 weeks.
ISSUE
They rang today to say that the VW warranty won't cover the repair and they are waiting for the Sales Manager to make a decision on what to do next.
If I had got to this stage while the car was under the 1,000 mile warranty, I would have handed back the keys.
As it is, we are 7 months down the line and there is a chance they will try to fob me off.
Anyone know where I stand ?
Any thoughts would be much appreciated.
I won't mention any names, but I have a potential issue with main VW dealer.
I bought a 64 plate Polo Blue GT in July 18.
During the test drive there was a distinct clicking coming from the drivers side.
The sales rep told me that it was the trade plate clicking on the rear window - sounded feasible.
Bought the car, and on the drive home the clicking started again.
I reported the problem within a week and VW took the car into to fettle it.
Long story, short - they thought the problem was the seat belt tensioner, they had 2 - 3 goes at that fix.
This then moved to a problem with a body panel "rubbing" (my word) on the B pillar.
The last fix last about 3 weeks, and I was forced to call them and complain.
They have now had the car for the best part of 2 weeks.
ISSUE
They rang today to say that the VW warranty won't cover the repair and they are waiting for the Sales Manager to make a decision on what to do next.
If I had got to this stage while the car was under the 1,000 mile warranty, I would have handed back the keys.
As it is, we are 7 months down the line and there is a chance they will try to fob me off.
Anyone know where I stand ?
Any thoughts would be much appreciated.