Help - Polo 2.0 TSI GTI DSG horrible noise from rear
Posted: Tue Aug 25, 2020 9:06 pm
Hi, I wonder if anyone can help me? I have a Polo 2.0 TSI GTI DSG (2019) that I purchased in November. After about a month I noticed a horrible noise I can only describe as sounding like a couple of whales mating/Chewbakka in my backseat/rear when reversing and applying the brakes. I had the RAC come out and check it and was advised that I contacted my local VIndis dealer who asked me to bring it in which I did in December. After a day in the shop, was told it was a normal noise to be expected as was a brand new car and that there was nothing wrong with discs/pads etc. This continued for two months and after a lot of to-ing and fro-ing, googling and numerous You tube searches; I found that this could possibly be a software issue or that the Discs/pads needed to be changed as had been an issue in Germany? I managed to convince VIndis to take it in again after a few heated discussions citing the forums and info I’d found, along with the threat to take the matter higher however Covid 19 hit so was it was postponed. In July they contacted me and informed me that there was indeed a problem with the car (they’d had a directive from VW) and that it needed to be resolved with a software update, this was done end of July however the noise IS STILL HAPPENING! Has anyone else had or know of a similar issue and what the outcome was that I can arm myself with to get them to resolve it? Having forked out £28000+ with all the extras it’s becoming embarrassing when I’m reversing to park and my brand new motor that is the envy of many; sounds like it has whales mating in the back!
Please help as I feel like I’m getting the whole “stupid female, let’s palm her off” rubbish every time I call them with the issue. PS...as a newbie to the joys of GTI, I would despite these issues buy another or recommend, it is a joy to drive and so much fun! 
Please help as I feel like I’m getting the whole “stupid female, let’s palm her off” rubbish every time I call them with the issue. PS...as a newbie to the joys of GTI, I would despite these issues buy another or recommend, it is a joy to drive and so much fun! 