My Polo Gti - The full story

[Stugolf1]

Hey all, bit of a long email this but worth reading if you have a Polo

I have oil issues with my Polo Gti which I purchased from a Volkswagen dealer on 31st May 2011 at just over 6,000miles I have posted a few times about this but this is the full story.

I noticed the car used an excessive amount of oil in the forthcoming miles and in November 2011 I took the car back to dealer and expressed my concern. They then agreed the car was using excessive oil and to book in for the piston rings to be replaced on the vehicle.

I booked the vehicle in November 2011 for the December 2011 work to commence and for the dealer to have the car over the Christmas period. I picked the car back up just after Christmas.

I was asked to keep a close eye on the oil consumption the vehicle for the forthcoming months. After topping the car back up with oil during 3 months I went back to the dealer to express my concern that the repair hadn’t worked as I was using as much (if not more) oil than before, I was booked in March 2012 for work to commence in April 2012.

I was given a courtesy car for a few days while the dealer investigated the oil issue. After 3 days the dealer gave me my car back with an inconclusive report. They acknowledged the car was using too much oil but are awaiting VW getting back to them on a confirmed repair, to quote the Service Manager “could be a week, could be a month could be a year”
I obviously find this unacceptable for a car that is just over a year old which I paid a large deposit to and continue to pay for each month. The dealer has given me an endless supply of oil until the matter is resolved but I do not see this as the solution and I am very reluctant to drive the vehicle at all now.

I have contacted VW Customer Services, VW Finance and the dealer (again) gave them all a version of this response but all of them have said the same thing, namely VW DON’T have a solution!!

I have written up a reasonable timeframe for a repair:

• 1 month from today 10th May 2012 – A resolution sort and my vehicle booked in for repair.
• 2 months from today 10th June 2012 – My vehicle completely fixed.

If this cannot be sorted within this timeframe I will have no choice but to reject the vehicle and request a full refund.

On the matter of rejection I have contacted Citizens Advice and Trading Standards and they are in agreement with me that it is unacceptable

Anyone any thoughts or advice on this?

[SamF15]

I reported mine using too much oil, within 2 days I had a new engine put in, this was done at JCB Medway gillingham.

[Stugolf1]

When was that Sam?

Apparently VW have halted all repairs on the car until they find a solid solution

[SamF15]

If I stand correct this was done either in December or January I quite can't remember.