dubpolo wrote:i didn't have a letter!! just go in and be nice!!!
For those of you who haven't got the letter, heres the transcript:
REGISTRATION NO. W******
CHASSIS NO. ********** ******
SAFETY ACTION – VOLKSWAGEN POLO GTi
FOOT PEDAL SUPPORT
Dear Sir or Madam
The constant monitoring by Volkswagen AG of the production process and vehicles in service has established that on Polo GTi vehicles foot pedal supports have been fitted on which a fracture can occur in the area of the clutch pedal attachment. This affects the function of the clutch operation. In some cases gears cannot be changed any more.
For safety reasons, please arrange an appointment to have your vehicle examined by a Volkswagen retailer, taking this letter with you. The retailer will replace the foot pedal support. This work will be carried out without charge and take about two hours.
This request is made under the terms of the Code of Practice on Vehicle Safety Defects. The Code is monitored by the Department of Transport.
If you have any queries with this action please contact your Volkswagen retailer or telephone the campaign helpline 01908 601243. We apologise for any inconvenience that this cause and thank you for your co-operation in this important matter.
Yours faithfully,
Huw David Product Campaign Manager
HTH for those of you without one!