VW Tracker - different dates if you login.

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CJO
Bronze Member
Posts: 137
Joined: Fri Jan 08, 2016 1:11 pm
Drives: VW Polo GTi 2016
Location: Somerset

VW Tracker - different dates if you login.

Post by CJO »

So up until now I've just been dropping my SLI number into the VW tracker and my build date is this week.

However today I created a VW account and added the tracker number and it says the build day is next week.

I phoned VW and they say that my car is almost built and will be moved to transport next week. So in a way none of the above matters I still get two different dates for the same status depending on whether I am logged into the site or not.

Odd.


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Bear
Getting There!
Posts: 59
Joined: Sun Jan 24, 2016 10:40 am
Drives: 2016 GTI
Location: Isle of Wight

Re: VW Tracker - different dates if you login.

Post by Bear »

I try and see the good in everything, but the VW tracker is basically useless.

The tracker tells me one thing. My dealer tells me another thing. The ladies on the end of the phone at 0800 333 666 tell me another thing, and then the next day - a whole 'nother thing.

My new GTI was supposed to be with me in January, but I'm not even sure if it will be February at this rate :lol:
CJO
Bronze Member
Posts: 137
Joined: Fri Jan 08, 2016 1:11 pm
Drives: VW Polo GTi 2016
Location: Somerset

Re: VW Tracker - different dates if you login.

Post by CJO »

I'm beginning to suspect I may get a better idea of what's going on by shouting into a bucket.


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Bear
Getting There!
Posts: 59
Joined: Sun Jan 24, 2016 10:40 am
Drives: 2016 GTI
Location: Isle of Wight

Re: VW Tracker - different dates if you login.

Post by Bear »

I suppose the important thing is that it will get here in the end.


Maybe :lol:
bru
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Joined: Wed Feb 03, 2016 4:40 pm
Drives: 6c GTi 5 door manual
Location: Bradford

Re: VW Tracker - different dates if you login.

Post by bru »

Mine was the same. I was given 2 different build weeks, the later of the 2 appeared to be the correct one in the end. The tracker seemed to jump stages as well.

It seems the more accurate thing is to contact VW direct. I did it via Twitter and they replied the same day with info which turned out to be accurate.
CJO
Bronze Member
Posts: 137
Joined: Fri Jan 08, 2016 1:11 pm
Drives: VW Polo GTi 2016
Location: Somerset

Re: VW Tracker - different dates if you login.

Post by CJO »

Did you just tweet at VW UK or DMd them?


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bru
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Posts: 10
Joined: Wed Feb 03, 2016 4:40 pm
Drives: 6c GTi 5 door manual
Location: Bradford

Re: VW Tracker - different dates if you login.

Post by bru »

I just tweeted @VWUKHelp with my order number and asked for an update.
CJO
Bronze Member
Posts: 137
Joined: Fri Jan 08, 2016 1:11 pm
Drives: VW Polo GTi 2016
Location: Somerset

Re: VW Tracker - different dates if you login.

Post by CJO »

Thanks Bru.


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