Bluetooth option dosen't work

[RaoofKnani]

I recently bought a 2011 polo gti and i seem to have a problem with bluetooth, the bluetooth option is locked and i cant click on it
Any thoughts on how i can fix this problem?
Thanks

[iichel]

What headunit do you have? Does your car actually have bluetooth?

[RaoofKnani]

What headunit do you have? Does your car actually have bluetooth?

After looking in the internet, i can say that it is rcd510, and i have a bluetooth option on the screen (im not sure if that means that i have blutooth supported) .but the thing is that the bt option is locked, i cant click on it.

[RaoofKnani]

https://ibb.co/f4LhCpG
Here is an image of the headunit

[iichel]

have a look beneath the driver and passenger seat for a black box, size is about 5x5x1 inch. this is the location of the bluetooth module, if your car has one from factory. not all cars have it though, it is not standard equipment.

[RaoofKnani]

have a look beneath the driver and passenger seat for a black box, size is about 5x5x1 inch. this is the location of the bluetooth module, if your car has one from factory. not all cars have it though, it is not standard equipment.

Yes there is a black box, Here is a picture of it:
https://ibb.co/xz8tcMp

[benzinkopf]

hi. not sure what you mean by “its locked”. hurm. if there’s a Bluetooth module, then maybe you need to delete the previous paired devices and pair your phone again. If i’m not mistaken, the module do have limit of paired devices. Perhaps its full from previous owner.

[iichel]

I don't think that's a bluetooth module on your photo. It should be on the floor and not mounted on the seat. I'm also a bit puzzled why the connectors of your seat are hanging there loosely, the yellow one for example should be firmly clicked into the seat.

The bluetooth module should look something like this:


Perhaps you can have a look in your MFD in your instrument cluster to see if there is a phone option.