Key Fob Synced and Full Battery but not working!

[ath14]

Hi guys,

I bought a VW Polo last week - a 2016 1.0 Bluemotion. Everything was working as fine until yesterday, I took a short trip from home to a friends house, when I left my home I unlocked the car using the button on the key, and it was perfectly fine. But when I got to the destination, got out of my car and tried to lock it, the buttons on the key weren't working. I thought maybe it needed resyncing, but today I tested the key AND the spare key that stayed at home, and the lock/unlock buttons on both keys are NOT working. Also, now the alarm is going off every single time I unlock the car after (manually) locking it - which is of course the only way I can unlock the car.

The issue isn't the fact that the battery is dead OR that it needs resyncing, because when I hold the unlock button the car windows roll down, and vice versa when holding the lock button.

Does anyone have a clue what the issue may be? Or how I can resolve this? The alarm keeps blaring really loud every single time I unlock my car now. And its a pain manually locking and unlocking all the time.

Any help is really greatly appreciated, thank you.

[CarbonChaos]

Did you buy this from a dealer or privte seller ? if its was a dealer then just take it back and explain your concerns im sure this will get sorted .

So the car is seeing the key signal because you can roll the windows up and down ( keys must be ok) does the lock/unlock button on the drivers door work ?

[ath14]

Thanks for the reply, CarbonChaos.

It was bought from a dealer in Ealing, London. I can take it back to him but I need the car every day for work so its a bit of an issue if he cant fix it on the same day. The lock and unlock button from inside the car, on the drivers door are working absolutely fine - its just the keys that are faulty. Very odd that its both the main and spare key that're faulty too, not just one of them.

[CarbonChaos]

you at least have to give them the chance to fix it first, can they supply you with a loan car for the duration of the repair most dealers will its worth a phone call seing as you not had the car long

its odd that the car is seeing keys but no remote cdl and the buttons are working on the door